Shipping and payment options

Zásilkovna – Česká republika a Slovensko

For orders over 4500,- CZK free shipping in the Czech Republic and Slovakia

Shipping to a dispatch point in the Czech Republic

It is usually possible to collect your parcel the day after it has been handed over to the collection point. Please note that the delivery time will be extended before Christmas.
When ordering in the e-shop, you will choose the delivery method of the Zásilkovna service and you will be redirected to a list of delivery points in the Czech Republic, of which there are more than 4000. You choose the desired address and confirm your selection. After the parcel has been delivered to the collection point, you will receive an SMS with a tracking number. Once the package is at the collection point, the delivery company will send you a notification and password by text and you have 7 days to collect it. The price for a standard parcel up to 5 kg is CZK 80,- when paying by bank transfer or credit card. The price for cash on delivery is CZK 105,-. The price for a parcel from 5 kg to 10 kg is CZK 110,- when paying by bank transfer or credit card. The price for cash on delivery is CZK 135,-. You can pay cash or credit card at the delivery point. Delivery service does not allow payment on cash on delivery higher than CZK 20 thousand, in this case please choose payment by bank transfer.

Shipping to a dispatch point in Slovakia

It is usually possible to collect your parcel the day after it has been handed over to the collection point. Please note that the delivery time will be extended before Christmas.
When ordering in the e-shop, you will choose the delivery method by the Zásilkovna service and you will be redirected to the list of SK delivery points. You select the desired address and confirm your selection. After the parcel has been delivered to the collection point, you will receive an SMS with a tracking number. Once the package is at the collection point, the parcel company will send you a notification and password by SMS and you have 7 days to collect it. The price of shipping a standard package up to 5 kg is CZK 150,- when paying by bank transfer or credit card. The price for cash on delivery is CZK 175,-. The price of shipping a package from 5 to 10 kg is CZK 190,- when paying by bank transfer or credit card. The price for cash on delivery is CZK 215,-. You can pay cash or credit card at the delivery point. The parcel office does not allow cash on delivery of more than EUR 700,-, in this case please choose payment by bank transfer.

Shipping to an address via Zasikovna Czech Republic

The delivery service also allows you to have the parcel delivered to your chosen address outside of its delivery points to your home. When ordering in the e-shop, choose the option "Home Delivery HD", fill in the address and the parcel will be delivered to your desired address by courier. The courier will inform you of the delivery date by phone. The price of shipping a standard package up to 5 kg is CZK 110,- when paying by bank transfer or credit card. The price for cash on delivery is CZK 135,-. The price for a package from 5 kg to 10 kg is CZK 150,- when paying by bank transfer or credit card. The price for cash on delivery is CZK 175,-. Cash on delivery is payable in cash or by credit card. Delivery service does not allow payment on cash on delivery higher than CZK 20 thousand, in this case please choose payment by bank transfer.

Evening delivery to Prague, Brno and Ostrava

The delivery service is also available in the evening, when the courier will arrive in the evening between 18.00 and 22.00. When ordering in the e-shop, choose the option "CZ Zásilkovna evening delivery" for delivery to Prague, Brno or Ostrava, fill in the address and the parcel will arrive by courier to the desired address. At the moment of receiving the parcel by courier you will receive a text message with a tracking number and again you will be informed by phone about the delivery date. The price of evening delivery for a standard parcel up to 5 kg is CZK 150,- when paying by bank transfer or credit card. The price for evening delivery on cash on delivery is CZK 175,-. The price of evening delivery for a parcel from 5 to 10 kg is CZK 170,- when paying by bank transfer or credit card. The price for evening delivery on cash on delivery is CZK 195,-. You will pay the delivery fee to the courier in cash or by credit card. Delivery service does not allow payment on cash on delivery higher than 20 thousand CZK, please choose payment by bank transfer.

Shipping to an address via Zasilkovna in Slovakia

The delivery service also allows you to have the parcel delivered to your chosen address outside of its delivery points to your home. When ordering in the e-shop, choose the option "Home Delivery HD", fill in the address and the parcel will be delivered to your desired address by courier. The courier will inform you of the delivery date by phone. The price of shipping a standard package up to 5 kg is CZK 190,- when paying by bank transfer or credit card. The price for cash on delivery is CZK 215,-. The price for a package from 5 kg to 10 kg is CZK 230,- when paying by bank transfer or credit card. The price for cash on delivery is CZK 255,-. Cash on delivery is payable in cash or by credit card. The parcel office does not allow cash on delivery of more than EUR 700,-, in this case please choose payment by bank transfer.

Personal collection in our showroom

You can pick up your goods in person at Schovaná 4247, 468 01 Jablonec nad Nisou - Kokonín, Czech Republic by prior telephone agreement at +732 703 435 or contact us by e-mail: [email protected], we will arrange a handover date with you.

PPL – přeprava v České republice a na Slovensku

Transport company PPL

PPL is a parcel service that usually delivers within 24 hours of handing over the parcel to the courier in the Czech Republic and within 2-3 days to Slovakia between Monday and Friday. Please note that the delivery time will be extended before Christmas.

Časové rozmezí doručení je obvykle od 8.00 do 18.00. Kurýr vás bude kontaktovat telefonicky nebo prostřednictvím sms o přibližné době doručení. Konkrétní čas dodání  není bohužel možný, jde o externí firmu závislou na množství zásilek a trase, ale můžeme Váš požadavek zprostředkovat řidiči formou poznámky v objednávce přepravy.

The operator will make one attempt to deliver to the recipient's address, in case of non-delivery the parcel may be deposited at the nearest PPL Parcelshop.

The carrier will contact you a total of 3 times, after which the parcel will be returned to us. You can reroute your shipment to another address by using the tracking number on the carrier's website or by contacting the courier. The maximum weight of shipments is 31.5 kg and the maximum amount of COD is 200 thousand CZK.

Price of shipping via PPL:

PPL Private delivery to the address (standardní balík do 5 kg) – poštovné a balné 110,- Kč při platbě převodem nebo platební kartou po České republice. Poštovné a balné 210,- Kč při platbě převodem nebo platební kartou na Slovensku.

Payment of goods on delivery (hotově nebo kartou) při předání kurýrovi 140,- Kč po České republice. Platba zboží na dobírku (hotově nebo kartou) při předání kurýrovi 260,- Kč na Slovensku.

Delivery to PPL Parcelshop (standardní balík do 5 kg) – poštovné a balné 85,-  Kč při platbě převodem nebo platební kartou po České republice. Poštovné a balné 170,- Kč při platbě převodem nebo platební kartou na Slovensku.

Delivery to PPL Parcelshop on cash on delivery – platba zboží hotově nebo kartou při převzetí zásilky 115,- Kč. Platba zboží na dobírku (hotově nebo kartou) při předání kurýrovi 220,- Kč na Slovensku.

PPL Parcelshopem se rozumí místo (prodejna, provozovna třetí strany nebo vlastní zařízení PPL), které kromě své hlavní činnosti umožňuje příjem a výdej zásilek PPL. Možnost volby doručení do sítě Obslužního místa PPL (více informací na www.ppl.cz/vydejni-mista).  Pro vyzvednutí zásilky z Obslužního místa PPL je vyžadován po příjemci PIN.  Tento PIN je příjemci zaslán e-mailem.  Možnost změny dispozic doručení on-line. Elektronické potvrzení o doručení.  Automatická notifikace na příjemce, která zahrnuje emailovou a SMS komunikaci s informací o orientačním času doručení v rozmezí 2 hodin. Inkaso dobírky od příjemce pomocí platební karty nebo v hotovosti. Maximální výše doběrečného do 200 000 Kč. Nelze kombinovat platby platební kartou a hotovosti.

The Customer acknowledges that the provision of the PPL PARCEL CZ PRIVATE service is associated with a number of external factors, many of which are beyond the control of the operator, such as traffic and weather conditions.

Transport of shipments abroad

Sending to dispatch points

Přeprava zásilek do zahraničí je možná na výdejní místa v dané zemi – v objednávkovém procesu v e-shopu si vyberete požadovaný způsob doručení a budete přesměrováni na seznam výdejních míst. Zvolíte požadovanou adresu a potvrdíte výběr. Poté, co bude zásilka předána na sběrné místo, obdržíte smskou informaci se sledovacím číslem. Až bude balíček na výdejním místě, přepravce Vám zašle smskou upozornění a heslo a Vy máte 7 dní na vyzvednutí. Cena přepravy se vypočítá po zadání adresy doručení. Cena zahrnuje poštovné, pojištění zásilky, palivové příplatky dopravce a balné.

Sending to the address

Je možné také zvolit dodání zásilky přímo na Vaši adresu (domů, do práce..). Při objednávce v e-shopu si zvolte tuto možnost, vyplníte adresu a zásilka Vám přijde prostřednictvím kurýra na požadovanou adresu. Kurýr Vás bude telefonicky informovat o přibližném termínu doručení. Cena přepravy se vypočítá po zadání adresy doručení. Cena zahrnuje poštovné, pojištění zásilky, palivové příplatky dopravce a balné.

Payment options

1) cash (personal collection)
2) transfer to an account
3) credit card (online payment via payment gateway)
4) dobírkou – pouze v České republice a na Slovensku (hotovost je oprávněn převzít pracovník dopravní společnosti nebo výdejního místa, vystaví doklad o převzetí částky)

When ordering in the e-shop, you choose the desired payment method.

Payment in cash upon personal collection

The shipment can be picked up in person at Schovaná 4247, 468 01 Jablonec nad Nisou - Kokonín, Czech Republic by prior arrangement by calling +732 703 435 or contact us by e-mail: [email protected], we will arrange a handover date with you.

Payment by bank transfer

You will receive payment instructions with your account number by email. The variable symbol is the order number. The goods will be sent to you after the amount has been credited to your account or after you have sent us confirmation of payment.

Platba na dobírku pouze v České republice a na Slovensku

You can pay the courier or at the point of delivery in cash or by credit card. The parcel will then be issued to you.

Payment by credit card

You will be redirected to a payment gateway to make the payment. The goods will be sent to you after the amount has been credited to your account or after you have sent us confirmation of payment.

Family Relax s.r.o., Fibichova 234/6, 466 06 Jablonec nad Nisou, ID No.: 10920048, VAT No.: CZ10920048, tel.: +420732703435, e-mail: [email protected], a company registered in the Commercial Register kept by the Regional Court in Ústí nad Labem, Section C, Insert 47212 www.familyrelax.cz